Privacy Policy - 5Coat Roofing & Construction

I. Introduction

This Privacy Policy describes how 5Coat Roofing & Construction (“5Coat,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit https://5coatroofs.com/ (the “Website”), contact us, or request roofing, inspection, storm damage, or exterior services. The Website is operated in the United States and primarily serves homeowners in Oklahoma.

II. Information We Collect

A. Information You Provide

When you complete a contact or inspection request form, call, text, or otherwise communicate with us, we may collect your name, email address, phone number, property or service address, information about your roof or exterior project, appointment preferences, descriptions of damage, photographs or documents you submit, and the contents of your messages. If you become a customer, additional project, estimate, agreement, billing, and service records may be collected as needed.

B. Website Usage and Analytics

When you use our Website, certain technical information, such as your IP address, browser or device type, pages visited, and interactions with the Website, may be collected automatically through server logs, cookies, or similar technologies where used.

C. Service Providers and Third-Party Tools

We may use third-party providers to help operate our Website, receive service inquiries, manage customer relationships, communicate with customers, and document roofing or exterior projects. These providers may process information as needed to perform services on our behalf.

III. How We Use Your Information

We may use information to respond to requests; schedule and complete roof inspections; prepare estimates; communicate about roofing, storm damage, and exterior services; document project conditions and progress; manage customer relationships and projects; send service updates and, where permitted and separately consented to, marketing messages; maintain Website security; improve our services; and meet legal obligations.

When we request consent for marketing or automated text messages, we will do so through an applicable opt-in process. Merely submitting a service inquiry does not automatically enroll you in promotional text messaging.

IV. SMS and Communication Policy

If you voluntarily opt in to 5Coat text messages, you may receive service-related communications, inspection or appointment reminders, project updates, and, if separately authorized, promotional messages.

Consent is not a condition of purchasing services.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe from the applicable messaging program.
Reply HELP for help, or contact bryan@5coatroofs.com or (405) 992-2194.

Text messages, where offered, may be delivered through communication providers working on our behalf. We do not share SMS opt-in consent or mobile messaging information with third parties or affiliates for their independent marketing or promotional purposes.

V. Sharing and Disclosure

We may share information with service providers that help us operate the Website, respond to inquiries, manage customer projects, deliver communications, and provide requested services. We may also disclose information when required by law, to protect our legal rights, or as part of a business transfer. SMS opt-in information and consent are not shared for third-party marketing purposes.

VI. Security and Data Retention

We take reasonable steps designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate business records, or as required by applicable law.

VII. Your Privacy Rights

Depending on applicable law, you may be able to request access to, correction of, or deletion of certain information or exercise other privacy choices. Contact bryan@5coatroofs.com with your request. We may need to verify your identity and may retain information where permitted or required by law. You can also manage certain cookies through your browser settings.

VIII. Third-Party Links

The Website may link to outside websites, forms, maps, scheduling services, social platforms, or other tools. Those third parties may apply their own privacy notices, and we are not responsible for their independent practices.

IX. Children’s Privacy

The Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so that we can assess and address it.

X. Policy Updates

We may update this Privacy Policy as our services and practices change. We will post the revised version here with an updated date. Please review it periodically.